We worked with health professionals at DoctorDoctor to design and develop a responsive website to improve access to bulk billed after hours medical care.
Collaborating with Doctor Doctor
DoctorDoctor provides bulk billed in home after hours medical care for unexpected illness and connects patients who do not have a regular GP to daytime General Practice for their ongoing continuity of care.
For an after hours GP service, we considered how users would be accessing DoctorDoctor as a service. Mobile devices would be a large percentage of this so designing with phones and tablets in mind was important.
This mobile first responsive design approach also allowed for the product to be ready for market earlier.
There are different needs and purposes for each group. Completely separate interfaces for patients and GPs were designed while still keeping the same branding.
For doctors, working from a laptop or computer would be a necessity and therefore, more considerations were made for larger screens.
All available actions for this service are available on the home page. We worked with doctors to simplify the user journey.
Patients are presented with intuitive steps for each part of the process and are given the space to focus on one part of the telehealth journey at a time.